Política de reembolso
Return and Refund Policy
Thank you for shopping with John’s Deals Market.
We want every customer to receive the correct product in good condition. Because we sell food, grocery, health, personal care, household, and everyday essential products, some items are not eligible for return for health and safety reasons.
Return Window
Eligible items may be returned within 30 days of delivery.
To qualify for a return, the item must be unused, unopened, in the same condition that you received it, and in its original packaging.
Before sending any item back, please contact us at support@johnsdealsmarket.com with your order number and the reason for the return. Returns sent without approval may not be accepted.
Non-Returnable Items
For health, safety, and hygiene reasons, the following items are final sale and cannot be returned once delivered:
Food and grocery products
Coffee, tea, snacks, candy, pantry items, and beverages
Opened or used health and personal care items
Medicine and over-the-counter products
Beauty and hygiene products
Cleaning liquids and household liquids
Items that have been opened, used, damaged by the customer, or are missing original packaging
Final sale or clearance items
We do not accept returns for buyer’s remorse, taste preference, accidental orders, or products that were correctly delivered as described when the item is food, grocery, beverage, health, medicine, personal care, hygiene, or other non-returnable product.
Food and Grocery Items
Food, grocery, beverages, coffee, tea, snacks, pantry items, and other consumable products are not returnable once delivered.
For food safety reasons, we do not accept physical returns of food or consumable products after they have been delivered to the customer.
However, if your food or grocery item arrives damaged, leaking, expired, incorrect, missing, or otherwise defective, please contact us within 3 days of delivery with your order number and clear photos of the item, packaging, shipping box, and label.
If the issue is confirmed, we may offer a refund, replacement, store credit, or another appropriate solution. In some cases, we may ask you to dispose of the item safely instead of returning it.
Damaged, Wrong, Defective, or Missing Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, incorrect, missing, leaking, or expired, contact us within 3 days of delivery at support@johnsdealsmarket.com.
Please include:
Your order number
A description of the issue
Clear photos of the product
Clear photos of the packaging and shipping box
A photo of the shipping label, if available
After reviewing the issue, we may offer a replacement, refund, store credit, or another resolution depending on the situation.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or the return is due to our error.
Original shipping costs are non-refundable unless the return is due to our error.
Refunds
Once we receive and inspect an eligible returned item, we will notify you whether the refund is approved.
If approved, the refund will be issued to your original payment method.
Please allow several business days for your bank, credit card company, or payment provider to process the refund.
Order Cancellations
Orders can only be canceled before they are shipped.
Once an order has shipped, it cannot be canceled. If the item is eligible for return, you may request a return after delivery under this policy.
Products Delivered as Described
If the product delivered matches the product title, description, size, quantity, and condition shown at the time of purchase, the order is considered fulfilled correctly.
Product packaging, label design, or manufacturer artwork may change from time to time. Packaging changes alone do not qualify as a wrong item if the product itself is the same.
Contact
To request a return, refund review, or order issue resolution, please contact us at:
support@johnsdealsmarket.com
Please include your order number in your message.