Shipping policy
Shipping Policy
Thank you for shopping with John’s Deals Market. We work to process and ship orders quickly while providing clear and reliable delivery information.
Processing Time
Orders are typically processed within 1 business day.
Orders are not normally processed or shipped on weekends or U.S. federal holidays.
During periods of high order volume, promotions, holidays, severe weather, or other unusual circumstances, processing may take longer.
Shipping Rates
Shipping rates are calculated at checkout based on factors such as the delivery address, package weight, package size, and available shipping service.
The shipping options and rates available for your order will be displayed at checkout before payment.
Free Standard Shipping
John’s Deals Market currently offers Free Standard Shipping on qualifying U.S. orders of $49.99 or more.
The $49.99 minimum is calculated:
- After discounts and promotional codes are applied
- Before taxes
If discounts reduce the qualifying order subtotal below $49.99, the order may no longer qualify for Free Standard Shipping.
Free Shipping applies to the eligible standard shipping option offered at checkout. Expedited or other premium shipping services, when available, may require an additional charge.
Estimated Delivery Time
Most orders are delivered within an estimated 1–8 business days after shipment.
Delivery estimates are not guaranteed and may vary depending on the carrier, destination, weather conditions, holidays, transportation disruptions, or other circumstances outside of our control.
Tracking information will be provided when available so customers can follow the progress of their shipment.
Shipping Carriers
Orders may be shipped using:
- USPS
- UPS
- FedEx
The carrier used for an order may depend on the product, package size, weight, destination, and available shipping service.
Orders containing multiple products may occasionally arrive in separate packages.
Tracking Your Order
When tracking information is available, customers will receive tracking details for their shipment.
Please allow time for the carrier’s tracking system to update after a shipping label is created.
Carrier tracking information may occasionally take several hours to display the first scan or movement.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an incorrect address after placing an order, contact us as soon as possible at support@johnsdealsmarket.com.
We will make reasonable efforts to update the address when possible, but address changes cannot be guaranteed once an order has entered processing or has been shipped.
Additional shipping charges may apply if a package is returned to us because of an incorrect, incomplete, or undeliverable address provided with the order.
Lost or Delayed Packages
If your package appears to be significantly delayed or lost, please contact us as soon as possible.
We will review the available tracking information and, when appropriate, work with the shipping carrier to investigate the shipment.
Carrier delays may occasionally occur due to weather, holidays, transportation disruptions, incorrect routing, or other circumstances outside of our control.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location, including entrances, porches, mailrooms, reception areas, and other safe delivery locations.
- Check with household members, neighbors, building staff, or anyone who may have accepted the package.
- Review the carrier’s tracking information for delivery notes or additional details.
- Contact us if the package still cannot be located.
When appropriate, John’s Deals Market will help review the shipment information and assist with the carrier’s investigation or claim process.
The outcome of an investigation may depend on carrier tracking, delivery confirmation, and the circumstances of the shipment.
Damaged Packages or Products
If your order arrives damaged, please contact us as soon as possible at support@johnsdealsmarket.com.
Please keep the product, original packaging, shipping box or mailer, and any damaged materials until the issue has been reviewed.
We may request photographs of the product and packaging to help document the damage and determine the appropriate next steps.
Order Changes and Cancellations
If you need to cancel or change an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate the request before the order enters fulfillment.
Once an order has been shipped, it cannot be canceled or changed.
If you no longer want an item after it has shipped, you may request a return after delivery if the item is eligible under our Return & Refund Policy.
Contact Us
For shipping questions or assistance with an order, contact:
support@johnsdealsmarket.com
Please include your order number when contacting us about an existing order so we can assist you more efficiently.