Thank you for shopping with JOHN’S DEALS MARKET.

To make our policies as clear as possible, this page is divided into two sections:

1. RETURN POLICY — explains which products may be returned, the return window, product-condition requirements, non-returnable items, and return shipping.

2. REFUND POLICY — explains when refunds, replacements, store credits, or other resolutions may be issued, including situations involving damaged, defective, incorrect, missing, leaking, or expired products.

Because JOHN’S DEALS MARKET sells food, grocery, health, personal care, household, and everyday essential products, eligibility may vary depending on the product and its condition. Certain products are subject to health, hygiene, food-safety, or product-integrity restrictions.

1. RETURN POLICY

RETURN WINDOW

Eligible items may be returned within 30 days of delivery.

To qualify for a return, the item must be:

Unused
Unopened
In the same condition in which it was received
In its original packaging
Suitable for resale

Products that were originally factory-sealed must still have their original factory seal completely intact.

All returns require prior approval from JOHN’S DEALS MARKET.

Before sending any item back, please contact:

support@johnsdealsmarket.com

Please include:

Your order number
The item you wish to return
The reason for the return

Returns sent without prior approval may not be accepted.

FOOD, GROCERY, AND CONSUMABLE PRODUCTS

Some unopened, shelf-stable food, grocery, beverage, coffee, tea, snack, candy, pantry, and other consumable products may be eligible for return within 30 days of delivery.

To be considered for return, the product must:

Be completely unopened and unused
Have its original factory seal fully intact
Be in its original packaging
Be in the same condition in which it was delivered
Be suitable for resale
Not be expired or near expiration as a result of the customer holding the product
Meet all applicable health and food-safety requirements

Return eligibility is determined by JOHN’S DEALS MARKET based on the product and its condition.

For health and food-safety reasons, we cannot accept returns of food, grocery, beverages, or consumable products that have been opened, partially consumed, used, tampered with, or have a broken, removed, or compromised factory seal.

Perishable or temperature-sensitive products, and products whose safety or integrity cannot reasonably be verified, may also be non-returnable.

Please contact us before returning any food, grocery, or consumable product. Do not send the product back without prior authorization.

NON-RETURNABLE ITEMS

For health, safety, hygiene, or product-integrity reasons, the following items may not be eligible for return:

Opened, used, or partially consumed food, grocery, beverage, or consumable products
Products with a broken, removed, damaged, or compromised factory seal
Perishable or temperature-sensitive products when their safety or integrity cannot be verified
Opened or used health and personal care products
Medicine and over-the-counter products when return is restricted for health or safety reasons
Opened or used beauty and hygiene products
Opened cleaning liquids and household liquids
Items that have been used, altered, damaged by the customer, or are missing original packaging
Items whose condition makes them unsuitable for resale
Final sale or clearance items specifically identified as non-returnable at the time of purchase

For products subject to health, hygiene, or safety restrictions, buyer’s remorse, taste preference, or simply changing your mind does not override applicable return restrictions.

RETURN SHIPPING

For approved returns that are not the result of an error by JOHN’S DEALS MARKET, the customer is responsible for return shipping costs.

JOHN’S DEALS MARKET will be responsible for appropriate return shipping costs when a return is required because the item arrived damaged, defective, incorrect, or because of an error by JOHN’S DEALS MARKET.

Original shipping charges are non-refundable unless the return is due to an error by JOHN’S DEALS MARKET or otherwise required by applicable law.

Customers should not ship an item back until return instructions have been provided.

PRODUCTS DELIVERED AS DESCRIBED

If the product delivered matches the product title, description, size, quantity, and condition shown at the time of purchase, the order is generally considered fulfilled correctly.

Manufacturers may occasionally change product packaging, label design, colors, graphics, or artwork without notice.

Packaging changes alone do not mean that the wrong product was delivered when the actual product, size, quantity, and specifications remain the same.

RETURN ABUSE AND PRODUCT CONDITION

JOHN’S DEALS MARKET reserves the right to refuse a return request when there is evidence that a product has been used, opened, altered, tampered with, damaged after delivery, or otherwise does not meet the requirements of this policy, subject to applicable law.

We may request photographs or other reasonable information necessary to verify the condition of an item or investigate an order issue before approving a return.

REFUNDS AFTER A RETURN

Approval of a return does not automatically guarantee a refund.

Once an eligible returned item is received and inspected, any applicable refund will be handled according to the Refund Policy below.

RETURN POLICY CONTACT

To request a return, please contact:

support@johnsdealsmarket.com

Please include your order number, the item you wish to return, and a brief description of your request.

2. REFUND POLICY

REFUND ELIGIBILITY

Refund eligibility depends on the circumstances of the order and the condition of the product.

A refund may be considered when:

An approved eligible return is received and inspected
An item arrives damaged
An item arrives defective
The wrong item was delivered
An item included in the order is missing
A product arrives leaking
A product arrives expired
An order issue resulted from an error by JOHN’S DEALS MARKET
A refund is otherwise required by applicable law

Depending on the circumstances, JOHN’S DEALS MARKET may provide a:

Refund
Replacement
Store credit
Other appropriate resolution

The appropriate resolution will depend on the product, order circumstances, available inventory, and nature of the problem.

DAMAGED, DEFECTIVE, WRONG, MISSING, LEAKING, OR EXPIRED ITEMS

Please inspect your order as soon as it arrives.

If an item arrives damaged, defective, incorrect, missing, leaking, expired, or otherwise has a problem attributable to the product, shipment, or fulfillment of your order, please contact us within 3 days of delivery at:

support@johnsdealsmarket.com

Please include:

Your order number
A description of the issue
Clear photos of the product, when applicable
Clear photos of the product packaging
Clear photos of the shipping box or mailer
A photo of the shipping label, if available

This information helps us verify the issue and determine the appropriate resolution.

After reviewing the request, JOHN’S DEALS MARKET may offer a refund, replacement, store credit, or another appropriate resolution depending on the circumstances.

For food, grocery, consumable, leaking, damaged, or otherwise unsafe products, we may instruct you to safely dispose of the product rather than return it.

Do not return an unsafe, leaking, damaged, or consumable product unless JOHN’S DEALS MARKET specifically instructs you to do so.

REFUNDS FOR APPROVED RETURNS

When a product must be returned before a refund can be issued, the returned item will be inspected after it is received.

We will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method.

JOHN’S DEALS MARKET may refuse or reduce a refund when an item does not meet the conditions of the approved return, subject to applicable law.

This may include items that have been:

Opened
Used
Altered
Tampered with
Damaged after delivery
Returned without required packaging
Returned in a condition different from the condition represented in the return request

REFUND PROCESSING TIME

Once JOHN’S DEALS MARKET issues an approved refund, please allow several business days for your bank, credit card company, or payment provider to process and post the transaction.

Processing times after the refund has been issued are controlled by the financial institution or payment provider and may vary.

SHIPPING CHARGES

Original shipping charges are generally non-refundable.

However, appropriate shipping charges may be refunded when the issue resulted from:

An incorrect item being sent
A damaged or defective product
An error by JOHN’S DEALS MARKET
Another circumstance requiring reimbursement under applicable law

For approved customer-initiated returns that are not caused by an error by JOHN’S DEALS MARKET, return shipping costs are generally the responsibility of the customer.

ORDER CANCELLATIONS

Orders may only be canceled before they are shipped.

Because we work to process orders quickly, cancellation requests should be submitted as soon as possible.

Once an order has shipped, it cannot be canceled.

If the product is eligible for return, the customer may request a return after delivery according to the Return Policy above.

Submitting a cancellation request does not guarantee that an order can be stopped before shipment.

PRODUCTS DELIVERED CORRECTLY

If the product delivered matches the product title, description, size, quantity, and condition shown at the time of purchase, the order is generally considered fulfilled correctly.

Manufacturers may occasionally update:

Packaging
Label design
Colors
Graphics
Artwork

These changes may occur without notice.

A packaging or label change by itself does not mean that the wrong product was delivered when the actual product, size, quantity, and specifications remain consistent with the order.

REFUND ABUSE AND VERIFICATION

JOHN’S DEALS MARKET may request photographs, packaging information, shipping information, or other reasonable evidence necessary to investigate a refund, replacement, or store-credit request.

JOHN’S DEALS MARKET reserves the right to deny requests involving suspected fraud, abuse, false information, product tampering, or damage occurring after delivery, subject to applicable law.

Our policies do not limit any rights or remedies that cannot legally be waived under applicable consumer-protection law.

REFUND POLICY CONTACT

For a refund review, damaged or defective product, incorrect or missing item, leaking or expired product, cancellation request, or other order-related resolution, please contact:

support@johnsdealsmarket.com

Please include: