Frequently Asked Questions
Find answers to the most common questions about orders, shipping, returns, rewards, promotions, and more.
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FAQs
📦 Orders
How do I place an order?
Simply browse our store, add your favorite products to your cart, and proceed to checkout. Follow the checkout steps to complete your purchase securely.
Can I cancel my order?
Yes. If your order has not been processed or shipped yet, please contact us as soon as possible. We’ll do our best to cancel it before it leaves our warehouse.
Can I change my order after placing it?
If your order hasn’t been processed yet, we may be able to make changes. Contact us immediately, and we’ll check what’s possible.
Will I receive an order confirmation?
Yes. After placing your order, you’ll receive a confirmation email with your order details. Once your order ships, you’ll receive another email with your tracking information.
🚚 Shipping
How long does shipping take?
Most orders are processed within 1 business day. Delivery times depend on your location and the shipping method selected at checkout.
Do you offer FREE Shipping?
Yes! We offer FREE Shipping on qualifying orders of $49.99 or more. The minimum purchase amount is calculated before taxes.
How do I track my order?
Once your order ships, you’ll receive an email with a tracking number so you can follow your package until delivery.
My tracking hasn’t updated yet.
Tracking information may take 24 to 48 hours to update after your order has shipped. If there’s still no update after that, please contact us and we’ll be happy to help.
↩️ Returns & Refunds
What is your return policy?
We want you to shop with confidence. If you’re not completely satisfied with your purchase, you may return eligible items according to our Return Policy. Please review our Return Policy page for complete details and eligibility requirements.
When will I receive my refund?
Once your returned item is received and inspected, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.
What if my item arrives damaged or incorrect?
We’re sorry about that. Please contact us as soon as possible with your order number and photos of the item. We’ll work quickly to resolve the issue.
Who pays for return shipping?
Return shipping responsibility depends on the reason for the return. If we made a mistake or the item arrived damaged, we’ll make it right. For other returns, shipping costs may apply according to our Return Policy.
🎁 Rewards & Deals
What is WELCOME15?
WELCOME15 is our welcome offer for new customers. Get $15 OFF your purchase of $75 or more by entering the code WELCOME15 at checkout.
How does the Rewards Program work?
Join John’s Rewards and earn points through eligible purchases and activities.
You can earn:
- 500 points for creating an account
- 100 points for completing your profile
- 10 points for every $1 spent on eligible purchases
- 500 points for writing an eligible product review
- 2,500 points when a qualified referral is completed, and your referred friend can also receive 2,500 points
You can redeem your points for rewards such as:
- 2,500 points = Free Shipping
- 5,000 points = $10 OFF
- 7,500 points = $15 OFF
- 10,000 points = 10% OFF
Rewards are subject to eligibility requirements and current program terms.
Can I combine coupons and promotions?
Yes, most of our promotions can be combined. FREE Shipping, Coupon prices (already automatically applied), and Rewards can all be used together, and even combined with WELCOME15 at checkout.
The good news is that you don’t need to enter coupon codes for most savings — eligible discounts are applied automatically, and during checkout you’ll see which promotions and rewards apply to your order
Do you offer promotions every month?
Yes! We regularly offer seasonal promotions, special discounts, and limited-time deals throughout the year. Available offers may change, so check our website often to see the latest promotions.
How do coupons work at John’s Deals Market?
Unlike many online stores, you don’t have to search for coupon codes or worry about forgetting to apply them.
Products featured on our Coupons page already include the available discount, so the savings are applied automatically.
Just browse the Coupons page, add your favorite items to your cart, and enjoy the savings. It’s our way of making shopping easier, faster, and hassle-free.
🛍️ Products
Are your products authentic?
Yes. We sell 100% authentic products from trusted, well-known brands, including Pampers, Downy, Goya, Clorox, Kirkland Signature, and many more popular household and everyday brands.
Browse our store and see for yourself. Welcome to John’s Deals Market, and don’t forget to take advantage of our current deals, coupons, rewards, and special promotions while you shop.
Can your AI recommend products?
Yes! Our AI Shopping Assistant can recommend products based on your needs, explain the differences between similar items, suggest complementary products, and help you find the best option for you.
I can’t find the product I’m looking for. Can you help?
Absolutely! Tell our AI Assistant or contact our support team with the product name, brand, size, flavor, or any details you know.
If we don’t currently carry it, we’ll be happy to check with our suppliers to see if we can add it to our catalog.
How can I find the best deals?
Visit our Coupons page to see products with automatic discounts already applied. You can also explore our current promotions, earn Rewards points, and enjoy FREE Shipping on qualifying orders.
Do you add new products?
Yes! We’re always adding new products and expanding our selection. Check back often to discover new arrivals, seasonal items, and limited-time deals.
💬 Contact & Support
What can your AI Shopping Assistant do?
Our AI Shopping Assistant is available 24/7 to answer questions about products, shipping, returns, promotions, Rewards, and store policies.
It can also recommend products, compare similar items, help you find what you need, and assist you in multiple languages.
Can I chat in my own language?
Yes! Our AI Shopping Assistant supports multiple languages, making it easier for customers around the world to shop with confidence.
How can I contact customer support?
If you need personal assistance, you can contact our support team by email or chat, just type agent. We’ll be happy to help with any questions that require individual attention.
When can I expect a response?
Our AI Shopping Assistant is available 24/7 for instant answers.
For email inquiries, our support team responds as quickly as possible during normal business hours.